FAQs
Frequently Asked Questions
- How do I get my custom photo frame?
Customized frame service is easy! Simply contact us at support@giftway.in with the design or photos you like.
- What are the available sizes for your posters?
We offer a variety of sizes to suit different preferences and spaces. The available sizes are clearly indicated on the product page for each design. Choose the one that fits your needs, and we will ensure your frame is printed and delivered to you in the selected size.
- What materials are used for your printing?
We use high-quality materials to ensure the best possible results. Our posters are printed on premium-grade, 180 to 230gsm Glossy paper that is both durable and fade-resistant. This ensures that your customized poster will maintain its vibrant colours and sharp details for years to come.
- How long does it take to receive my order?
Once you’ve placed your order and customizable or not customizable your Photo frame, we begin the production process. The production time may vary depending on the complexity of the design and the current order volume. On average, you can expect your poster to be printed and ready for shipping within 3 business days. Shipping times will depend on your location and the shipping method you choose during checkout.
- What is your return and refund policy?
We take great pride in the quality of our products, and we want you to be completely satisfied with your purchase. If there is an issue with your order, please contact our customer support team within 2 days of receiving your poster, and we will be happy to assist you. For more information, please refer to our detailed return and refund policy on our website.
- Can I cancel or modify my order?
We understand that circumstances may change, and you may need to cancel or modify your order. If you need to make any changes, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the production process has begun, we may not be able to make changes or cancellations.
- Do you ship internationally?
Yes, we ship our customized posters internationally. Wherever you are in the world, we’ll ensure your order reaches you safely and securely. Please note that shipping fees and delivery times may vary depending on your location.
- Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk order options. If you are interested in placing a large order, please contact our sales team, and they will be happy to assist you with pricing and customization options.
- I have a question that is not listed here. How can I get in touch with your team?
If you have any other questions, concerns, or inquiries, please feel free to reach out to our friendly customer support team. You can contact us through the “Contact Us” page on our website, and we will respond to you as soon as possible.
We hope this FAQ page provides valuable information to your customers and addresses their common queries. Feel free to customize it further to align with your specific policies and services.